Refund policy

Reservation policy

For a pleasant stay and experience, with respect for nature and others, here are some rules to follow.

  • You must be at least 18 years old and present during your stay to rent a cottage.

  • The maximum number of people indicated must be respected at all times.

  • Smoking is not permitted in the cottages.

  • Arrival and departure times for each event must be respected.

  • Please leave your room clean when you leave, in the same condition as when you arrived. In case of breakage of material in the cottage or non respect of the rules, a fee of 50$ to 200$ may be charged to the offenders.

Campfires or cooking fires

Fires are only allowed in the areas provided for this purpose when the fire index posted at the entrance allows it. IMPORTANT: Always supervise the fire and extinguish it at night. Do not move the fire areas.

Domestic animals

  • Are allowed in the cottage.

  • Must be on a leash at all times and owners must ensure that no trace of their pet is left.

Cancellation policy

  • For an activity of 3 hours or more or several days:

    • Up to 14 days prior to the start of the event, you may decide to cancel or postpone your participation and you will be refunded 50% of the total amount.

    • Between 14 and 7 days before the event, you can decide to cancel or postpone your participation and you will be refunded 25% of the total amount.

    • Within 7 days before the event, we do not offer refunds or rescheduling.

  • For an activity of up to 3 hours, you have up to 7 days before the start of the activity to cancel your participation. You will be entitled to a full refund of your stay, less a $10 administration fee.

Please write to us as soon as possible at this time to let us know your intention, and to give us the complete contact information of the new participant.

*Zenderfull is not responsible for the resale of your ticket, nor for its follow-up, and reserves the right to refuse any resale if the conditions are not conducive to the smooth running of the activity in terms of security or organization.

COVID

In case of COVID, full refund if the cancellation is 48 hours before the beginning of the activity. A $20 administration fee will be charged for weekend retreats in Quebec.

For one-day workshops and retreats, you have up to 48 hours before the start of the activity to cancel and receive a full refund, with a $10 administration fee charged for activities in Quebec.

Weather

We watch the weather a lot and will notify you by email if the conditions for your outing are not good.

2 days before the event, if we see that the weather is not good for your outing we offer you 2 choices:

1- A full refund minus the administrative fee of $20 for multi-day events and $5 for a one-day or less event.

2- Postponement of the activity for another date within the next 120 days, without any fees.

Force majeure

There are sometimes unforeseen events, uncontrollable, from an external source, which we can do nothing about. Example: pandemics, earthquakes, natural disasters. These are cases of force majeure. Zenderfull will not conduct its business during a force majeure event. Zenderfull is not liable for the non-performance of its obligations in case of force majeure. Force majeure is defined as

Force majeure is defined as any situation that cumulatively meets the following three criteria

- exteriority, unpredictability and irresistibility.

Each criterion is defined as follows:

  • Externality: the event is external to the parties involved.

  • Unpredictability (in the occurrence of the event): it is considered that if an event is predicted, appropriate measures can be taken to avoid or limit the damage.

  • Irresistibility (in its effects): it indicates that the event is insurmountable, it is neither a simple impediment nor an increased difficulty (to honor a contract for example).

In case of force majeure, the activity, whatever its nature, will be suspended until the force majeure event is fully resolved. The activity will then be postponed without administrative fees, to a future date within 120 days. The participant's registration will automatically be moved to the next activity.

If the participant decides to cancel his or her participation without postponing the activity, he or she will be reimbursed according to our registration conditions and cancellation policies.

All participants agree to pay Zenderfull for any costs caused by the cancellation of their participation.

"Consumer Protection Act art. 1470 C.c.Q."

"article 1693 C.c.Q"

Conditions of registration

  1. It is your sole responsibility to ensure that you are in good health in order to participate in the workshops, day events, weekend stays or international events at the time of registration and during the activity itself.

  2. It is your sole responsibility to have the necessary equipment for the safe conduct of the activities. For example: good hiking shoes.

  3. It is also your sole responsibility to inform us of any special health condition you may have such as allergies, medication or pregnancy. If your physical or mental condition changes between the time of registration and the beginning of the activity, it is your responsibility to inform us before the beginning of the activity.

  4. It is also your responsibility to find out about the health requirements of international countries and to consult your doctor in order to prepare yourself to meet these requirements. Ex: Vaccines etc...

  5. It is your responsibility for international retreats to have health insurance that covers the nature of the activities performed during your stay. For example: hiking, surfing.

Photography

During our events, we take pictures and videos with professional cameras. These photos and videos may be used in the future for promotional purposes for Zenderfull, unless you tell us that you do not want us to use the material that represents you.  In this case, you grant us a royalty-free license to use the photo and video material.